WordPress Care Plans

for UK Businesses

Yes. Plans are monthly rolling with 30 days' notice. There is no annual contract or cancellation fee. We offer 3-month and annual prepay options at a discount if you'd prefer, but these are entirely optional.

Yes, specifically on the Business and Agency plans. WooCommerce maintenance requires additional care — payment gateway updates, order management testing and performance monitoring for high-traffic periods like sales. We handle all of this within your included developer hours.

That's why we always update on a staging environment first. If a plugin update breaks something in staging, we either revert the update (and monitor for a fixed version) or fix the conflict before pushing to production. Your live site is never the first place we test.

No setup fee on any plan. The onboarding work (audit, security hardening, backup configuration) is included in your first month's payment. You're protected from day one.

On all plans, we apply WordPress core minor updates (security patches) automatically within 24 hours of release. Major core updates and plugin updates are applied monthly during a scheduled maintenance window, after staging testing. We never apply updates directly to your live site without testing first. Automatic major updates are off by default — we prefer controlled, tested deployments.

Daily automated backups are included on all plans, stored off-site on a separate server from your hosting. Backups are retained for 30 days on Essential plans, 60 days on Business plans and 90 days on Agency plans. In the event of a site issue, we can restore to any available backup point within 2 hours. You can also request a backup download at any time — your data is always yours.

Yes. We configure uptime monitoring on every managed site — checking from multiple locations every 5 minutes. If your site goes down, we receive an alert immediately and investigate within 15 minutes during business hours. For Business and Agency plans, out-of-hours downtime alerts are also monitored. Most hosting outages are resolved by the host within 30–60 minutes; for site-specific issues, we act immediately.

PHP version updates are tested carefully because they can break older plugins. When a new PHP version is released, we test it against your specific site configuration on a staging environment, verify all plugins and themes are compatible, then schedule the upgrade during a low-traffic window. We never upgrade PHP on a live site without a full staging test. For sites running PHP 7.x (now end-of-life), upgrading is a priority we flag on onboarding.

Monthly reports cover: updates applied (core, plugins, themes), uptime statistics for the month, security scan results, storage and bandwidth usage, Core Web Vitals scores and a summary of any developer hours used. Business and Agency plan clients also receive a prioritised list of recommended improvements for the following month. Reports are delivered as a PDF to your email on the first working day of each month.

Yes. Developer hours can be purchased as a one-off add-on or included in Business and Agency plans. Hours cover content updates, minor feature additions, SEO content uploads, form configuration, plugin setup and any other WordPress tasks. Hours are logged and reported monthly. Unused hours roll over to the following month on Business and Agency plans.

Yes. We take over maintenance of any WordPress site regardless of who built it. On onboarding, we run a full technical audit to understand the site's configuration, identify any immediate security or performance issues and document the existing setup. If we find critical problems, we'll present them and quote to fix them separately — we won't carry forward a vulnerable or broken configuration.

Essential (from £150/month) covers updates, backups, uptime monitoring and security scanning — the fundamentals. Business (from £250/month) adds WooCommerce support, monthly reporting, 2 hours of developer time and priority response. Agency (from £450/month) is designed for agencies managing client sites: covers multiple sites, white-label reporting, same-day response and a dedicated developer contact. All plans are monthly rolling — no annual lock-in.